Buying a Momentum Product
You can order your new Momentum product from the Momentum Online Store (www.momentumcam.com)
We currently accept payments via Visa, Mastercard, American Express, Discover and Diners Club.
On average, it takes between 2-5 business days for your Momentum product to arrive. However, travel time depends on your geographic location. Business days for shipping are Monday-Friday, excluding holidays. Please note that delays may occur around holidays.
We usually process your order within one business day. You will receive an email notification on every step of the process. Once your Momentum product has left our warehouse, you can track the package via your individual tracking code.
Momentum Online Store Shipping
We ship via FedEx Ground.
We ship to all U.S. states.
Yes! We ship to Alaska and Hawaii.
Shipping to all states in the U.S. is free.
Unpacking and Setup
Take everything out of the box and make sure you have all of the parts by matching the box contents with the list of “What’s in the box” or "What's Included" on the side of the box. If you think you are missing a part, please contact our
Customer Service Team:
Phone: 1-888-818-0436 (Monday through Friday 8am-5pm PST).
Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB. It must also be at least Class 4 or higher and in FAT32 format.
Yes! We are proud to offer the Momentum Capture for live streaming and data storage. We offer 24 hours FREE video playback, but if you want additional days of storage for your recordings, you can upgrade to a paid subscription fee that is based on the number of days of storage you want to have available to you. Skip over to this link if you want more information.
A mobile device running on an Android 6.0+ (Lollipop) or iOS 9.0+ platform. Right now, Windows-based phones are not compatible with Momentum.
Yes, and it is super easy! Simply search for “Momentum” on the Google Play Store (for Android devices) or the Apple App Store (for iOS devices). Download the App for your specific Momentum product, create a new user account, sync, and you’re set to go. For more detailed instructions select the appropriate help section for your product in this Help Page. You can also check out our How To videos, and the downloadable pdf instruction manuals on each product page.
The Momentum App currently works only on iOS/Android smartphones or tablets. Support for desktop devices is not currently offered.
We would love to! Select the Help section on this page (top) that matches your product, and you’ll find specific guidelines for installation, including ideas on where to place your product for the best data capture success. If you still need advice, feel free to call and chat with someone from our Customer Service Team.
Warranty & Returns
We are committed to maintaining your loyalty and acting in good faith at all times. This means transparency. Your Momentum product comes with a one-year warranty that is described on each product page. If you’re experiencing problems, call us and we’ll help diagnose the issue. If the issue cannot be resolved, we’d be happy to send a replacement per our warranty.
We are here to help! You can reach out to our Customer Service Team by email at firstname.lastname@example.org.
If you purchased your Momentum product in store, please return your product to the retailer provided that you are within their return period and follow their return policy. If you purchased your Momentum product through the Momentum Online Store, please contact customer support at email@example.com.